Christmas Holiday FAQ: Your Guide to Stress-Free Christmas Shopping
As the holiday season approaches, we are committed to delivering high-quality, custom-made print products with care and precision. To ensure a smooth and joyful holiday season, we recommend starting your Christmas shopping early. Due to the surge in orders during December, some shipping delays may occur, but our team works hard to ensure timely dispatch. This article provides shopping tips and helpful answers to common questions about shipping timelines and order tracking.
Plan Ahead for a Stress-Free Holiday Shopping Experience!
To ensure a smooth and joyful holiday season, we recommend starting your Christmas shopping early. Don't let the holiday hustle and bustle catch you off guard. Order your Christmas gifts in advance to guarantee timely delivery and a stress-free experience.
We take great pride in crafting each product with precision and care. Our skilled team dedicates time and effort to ensure that every item meets the highest standards before dispatch. Many of our products have a last ordering date set for the second or third week of December. Since each product is custom-made, we need this time to ensure the highest quality.
Most items are dispatched within 2-3 working days after an order is confirmed. However, processing times can vary - some items may ship out quickly, while others might take a bit longer. We recommend checking the estimated dispatch date to ensure your order arrives on time.
As December progresses, we experience a surge in orders, but our commitment to timely delivery remains unwavering. While we aim to dispatch orders promptly, the busy holiday season can sometimes result in minor delays, making it difficult to guarantee specific shipping and delivery dates.
To help with your holiday preparations, we've addressed some frequently asked questions:
FAQs (Frequently Asked Questions)
I want to send a gift to someone in another country, how do I do that?
To send a gift to someone in another country using our online stores, please follow these steps:
1. Select the Appropriate Store: Choose the store that corresponds to the recipient's location (see links or click on the flags in the page footer):
British Store: For recipients in the United Kingdom & non-European countries
European Store: For recipients in European countries
American Store: For recipients in the United States & Canada
Australian Store: For recipients in Australia and New Zealand
2. Place Your Order: Browse the selected store, add your desired items to the cart, and proceed to checkout.
3. Enter the Shipping Address: During checkout, provide the recipient's shipping address accurately. Ensure all details are correct to avoid delivery issues.
4. Complete the Purchase: Review your order and complete the payment process.
Can I pay for an order in a different currency?
Yes, you can choose to pay in GBP, USD, EUR, or AUD. Simply select your preferred currency on the top right of the shopping basket page.
What is the last ordering date for Christmas gifts?
Our last ordering date varies for different products. Photo Prints usually ship the fastest. Shipping days for each product are published for each product.
Do you offer gift vouchers?
Yes, it's easy to select and purchase Christmas vouchers. You can learn more and purchase them here
Can I change my shipping address after placing the order?
No, once an order is confirmed, generally we can't modify the shipping address. It is important to double-check the details are correct before completing your purchase.
Will my order ship by the estimated shipping date?
Our products are customized, which involves a meticulous process of crafting and preparing each item for shipping. The estimated shipping date provided is an approximation of when the item will leave our facility. (Note; this is not the actual delivery date.)
Can my order ship earlier than advised?
We understand the excitement of receiving your order as soon as possible, especially during the holiday season. While we do our best to expedite orders, the nature of our custom-made products means we cannot guarantee early shipment. You will receive an email notification as soon as your order is dispatched.
Why hasn't my order shipped by the estimated date?
We deeply value your patience and understanding as we navigate the holiday rush. Despite our team's best efforts to accelerate processing, the surge in demand during this period can occasionally lead to brief delays. Please know that we are working tirelessly to ensure your order is dispatched at the earliest opportunity.
The tracking link is not updating - what should I do?
Occasionally, carriers forgo frequent tracking updates to prioritize swift deliveries. Provided the shipping address is accurate, your order should reach you without issue. We recommend continuing to monitor tracking link for updates.
I placed my order after the recommended cutoff date - will it arrive in time for Christmas?
While we sincerely hope to deliver your order in time for the festivities, we cannot make absolute guarantees for orders placed beyond the cutoff date. Elevated demand and the unpredictable nature of shipping during this season may influence delivery timelines.
Where can I find more information?
You'll find answers to some of the most commonly asked questions about our products and services here. If you can't find the information you're looking for, feel free to contact us.
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